WATER DAMAGE & RESTORATION SERVICES

Northern NSW Water Damage Restoration

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Accidents like overflowing washing machines or leaky dishwashers can lead to unexpected water damage, posing more than just wet carpets or walls. Damaged flexi hose pipes are often the culprit, risking unnoticed long-term harm. While DIY fixes may appear tempting, lacking the necessary expertise could exacerbate the issue.

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Available for 24/7 Emergency Service

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100% Customer Satisfaction Guarantee

15 Years Experience

Our team of experts have 15+ years of experience in flood restoration, water extraction, cleaning up after storm & rain damage and/or bursted plumbing pipes.

Fully Certified With The IICRC

We are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), ensuring that we provide professional water damage restoration.

An Approved Insurance Provider

Recognised by all major insurance companies, ensuring swift, reliable services for seamless claim processing.  

WATER DAMAGE & RESTORATION SERVICES

Suspect a damaged flexi hose or pipe?

Unforeseen water damage can arise from various mishaps, including appliance overflows and leaky fixtures, often exacerbated by compromised flexi hose pipes. Despite the temptation of DIY fixes, lacking expertise may worsen the situation and can lead to the inevitable leak or residential flooding.

Common water damage scenarios that may arise;

  • Burst flexi pipes or hoses
  • Leaking appliances, water heaters, plumbing issues
  • Overflowing washing machines, bathtubs, toilets and sinks
  • Natural flooding and storm damage
  • Sewage backups
  • Blocked and overflowing gutters and drains
  • Roof damage and leaking roofs

WATER DAMAGE & RESTORATION SERVICES

Associated Services

If Water Damage Restoration is not what you are looking for, some of our associated services might be more applicable to your current water damage problem.

01

Wet Carpet
Drying

02

Sewage
Cleanup

03

Structural
Drying

04

Storm Damage
Restoration

WATER DAMAGE & RESTORATION SERVICES

Why Professional Restoration is Essential

Water damage isn’t just about wet carpets or walls; it’s about the potential long-term damage that can go unnoticed. DIY solutions might seem appealing, but without the right expertise, they can exacerbate the problem.

With over 15 years in the industry, our team at Water Damage & Restoration Services is equipped with the knowledge and tools to ensure a comprehensive restoration process. Our swift response times and round-the-clock availability mean we’re always ready to assist when disaster strikes.

Unchecked water damage poses risks beyond visible harm:

  • Structural Issues: Water can weaken property foundations and walls, risking safety.
  • Mold Growth: Dampness fosters mould, which can damage surfaces and harm health.
  • Health Threats: Stagnant water breeds bacteria and pathogens, leading to potential illnesses.
  • Reduced Property Value: Lingering damage can deter potential buyers and decrease value.
  • Personal Item Damage: Water can ruin furniture, electronics, and documents.
  • Rising Costs: Delays in addressing damage can escalate restoration expenses.

WATER DAMAGE & RESTORATION SERVICES

Our Water Damage Restoration Process

1. Initial Call For Assistance

At Water Damage & Restoration Services, we prioritise understanding your needs. Our experts guide you through tailored solutions based on a detailed assessment of your water emergency. We swiftly schedule property inspections and create customised restoration plans for a prompt response.

2. We Inspect Damaged Site

Our skilled technicians conducts a comprehensive assessment to gauge the extent of water damage, identifying potential hazards and salvageable items. If needed, we intervene to halt the source of damage. This assessment forms the cornerstone for an action plan, ensuring successful property restoration.

3. Cordon Off Affected Area For Safety

We prioritise safety by relocating electrical devices and mitigating slip hazards. Additionally, furniture obstructing the drying process is moved, with foam blocks installed to safeguard both furniture and flooring.

4. Begin Water Extraction From Area

Commencing with a comprehensive water extraction process, we swiftly contain and remove water from the area, curbing its spread within the structure and expediting the drying phase. Utilizing high-powered pumps and extraction units, we efficiently remove hundreds or thousands of liters of water, ensuring a thorough extraction.

5. Removal Of Non-Restorable Items

To accelerate the drying of salvageable materials, we promptly eliminate items that can't be restored. Our lead technician will explain the rationale behind this process and seek your approval before proceeding with any removal.

6. Cleaning, Sanitising & Deodorising

Contaminated water demands cleaning, sanitisation, or deodorisation for floors, furniture, and personal items due to potential hazards like bacteria, viruses, or mould. Employing antimicrobial tools and proven techniques, we prioritise the safety of your family or staff during the restoration process.

7. Begin Rapid Drying Of Affected Area

We deploy top-tier drying equipment to address concealed and structural moisture effectively. Tailoring the equipment type and quantity to your specific needs and industry standards, our team devises a customised drying system suited for your building and operations. Structural drying plays a pivotal role in restoring your property to its pre-flood state.

8. Monitoring Affected Area

Our specialists conduct daily visits throughout the drying process to oversee material drying, assess equipment performance, and make necessary adjustments for optimal results. This diligent monitoring is essential for ensuring the effective and efficient drying of your property.

9. Purification Of Air Takes Place

We purify the air in affected areas, eradicating odours and allergens, using filters that remove 99.97% of particles at 0.3 microns and 95% at 0.1 microns. This guarantees a safe environment for your family or staff throughout the drying process, providing peace of mind.

10. Carpet Cleaning Of Area

Following the drying process, we perform a thorough washing and deodorising of your carpet using hot water extraction. In most instances, our restoration process leaves your carpets in a better condition than before the flooding occurred.

11. Compliance Certificates For Job

We ensure the prevention of mould contamination by providing written documentation verifying that all affected areas meet acceptable drying standards. All our work includes compliance certificates upon completion. 

12. 100% Total Satisfaction

After the restoration, a final inspection with our technician ensures all concerns are resolved. In the majority of cases, we exceed the pre-flooding condition of your property. Our goal is delighted customers!

WATER DAMAGE & RESTORATION SERVICES

What To-Do If You Have Water Damage

  1. Call Professionals: As soon as you notice water damage, reach out to experts like Water Damage & Restoration Services. Immediate professional intervention can prevent further damage.
  2. Turn Off Electrical Appliances: If it’s safe to do so, disconnect and turn off electrical devices in the affected area to prevent potential electrical hazards.
  3. Elevate Furniture: Lift furniture off wet floors to prevent staining and further damage. Use aluminum foil or wooden blocks under legs if necessary.
  4. Document the Damage: Take photos and videos of the affected areas. This can be helpful for insurance claims.
  5. Ventilate the Area: Open windows and doors to allow fresh air to circulate and expedite the drying process.

WATER DAMAGE & RESTORATION SERVICES

What NOT To Do If You Have Water Damage

  1. Delay Action: Time is of the essence. The longer water sits, the more damage it can cause.
  2. Use Regular Vacuums: Household vacuums aren’t designed to handle water. Using them can lead to electrical hazards.
  3. Assume the Damage is Superficial: Water can seep into walls, under carpets, and behind baseboards. Even if it looks dry, there might be hidden moisture.
  4. Enter Flooded Areas: If an area is heavily flooded, avoid entering until professionals have deemed it safe.
  5. Use Electrical Appliances in Wet Areas: This can lead to electrocution or further damage.