WATER DAMAGE & RESTORATION SERVICES
Water Damage Restoration
Northern Rivers
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Water damage can escalate quickly. Our team provides 24/7 emergency water damage restoration throughout the Northern Rivers, with a fast local response when you need it most.
Servicing Lismore, Ballina, Byron Bay and surrounding areas, our IICRC-certified technicians provide water extraction, wet carpet drying and structural drying to minimise further damage.
Ready When You Need Us
24/7 Emergency Water Damage Response
Competitive Fixed Pricing
We Work With All Major Insurers
Fully Licensed & Insured
★★★★★ 5.0 on Google
15+ Years Experience
Our team brings 15+ years of hands-on experience in the building and restoration industry, giving us the technical knowledge to restore your property fast and prevent long-term damage.
IICRC-Certified Technicians
Our technicians have completed IICRC training and apply recognised industry standards for mould remediation and water damage restoration on every project.
Insurance Claim Support
We work with all major Australian insurers to support fast, hassle-free insurance claims from start to finish, with clear documentation and insurer coordination.
WATER DAMAGE & RESTORATION SERVICES
Suspect a damaged flexi hose or pipe?
Water damage often starts with small issues like leaking fixtures, burst flexi hoses, or faulty appliances. What begins as a minor leak can quickly escalate into serious property damage if not addressed properly. Attempting DIY repairs may worsen the situation and lead to costly flooding or structural damage.
Common water damage scenarios that may arise;
- Burst flexi hose or pipes
- Leaking appliances and water heaters
- Overflowing washing machines, bathtubs, and toilets
- Storm and flood damage
- Sewage backups
- Blocked or overflowing gutters
- Roof leaks and structural water intrusion
WATER DAMAGE & RESTORATION SERVICES
Associated Services
If Water Damage Restoration is not what you are looking for, some of our associated services might be more applicable to your current water damage problem.
01
Carpet
Drying
02
Sewage
Cleanup
03
Structural
Drying
04
Storm Damage
Restoration
WATER DAMAGE & RESTORATION SERVICES
Why Professional Restoration is Essential
Water damage isn’t just about wet carpets or walls — it’s about the hidden structural and health risks that can develop over time. What may seem like a minor issue can quickly escalate without proper drying and professional assessment.
With over 15 years in the restoration industry, our team has the experience, specialised equipment, and rapid response capability to deliver a thorough and professional restoration process when you need it most.
Unchecked water damage can lead to:
- Structural Damage - weakened foundations and walls
- Mould Growth - damp conditions that harm surfaces and health
- Health Risks - bacteria and airborne contaminants
- Reduced Property Value - long-term visible damage
- Personal Item Loss - damage to furniture, electronics, and documents
- Rising Repair Costs - the longer it’s left, the worse it becomes
WATER DAMAGE & RESTORATION SERVICES
Our Water Damage Restoration Process
1. Initial Call For Assistance
At Water Damage & Restoration Services, we prioritise understanding your needs. Our experts guide you through tailored solutions based on a detailed assessment of your water emergency. We swiftly schedule property inspections and create customised restoration plans for a prompt response.
2. We Inspect Damaged Site
Our skilled technicians conducts a comprehensive assessment to gauge the extent of water damage, identifying potential hazards and salvageable items. If needed, we intervene to halt the source of damage. This assessment forms the cornerstone for an action plan, ensuring successful property restoration.
3. Cordon Off Affected Area For Safety
We prioritise safety by relocating electrical devices and mitigating slip hazards. Additionally, furniture obstructing the drying process is moved, with foam blocks installed to safeguard both furniture and flooring.
4. Begin Water Extraction From Area
Commencing with a comprehensive water extraction process, we swiftly contain and remove water from the area, curbing its spread within the structure and expediting the drying phase. Utilizing high-powered pumps and extraction units, we efficiently remove hundreds or thousands of liters of water, ensuring a thorough extraction.
5. Removal Of Non-Restorable Items
To accelerate the drying of salvageable materials, we promptly eliminate items that can't be restored. Our lead technician will explain the rationale behind this process and seek your approval before proceeding with any removal.
6. Cleaning, Sanitising & Deodorising
Contaminated water demands cleaning, sanitisation, or deodorisation for floors, furniture, and personal items due to potential hazards like bacteria, viruses, or mould. Employing antimicrobial tools and proven techniques, we prioritise the safety of your family or staff during the restoration process.
7. Begin Rapid Drying Of Affected Area
We deploy top-tier drying equipment to address concealed and structural moisture effectively. Tailoring the equipment type and quantity to your specific needs and industry standards, our team devises a customised drying system suited for your building and operations. Structural drying plays a pivotal role in restoring your property to its pre-flood state.
8. Monitoring Affected Area
Our specialists conduct daily visits throughout the drying process to oversee material drying, assess equipment performance, and make necessary adjustments for optimal results. This diligent monitoring is essential for ensuring the effective and efficient drying of your property.
9. Purification Of Air Takes Place
We purify the air in affected areas, eradicating odours and allergens, using filters that remove 99.97% of particles at 0.3 microns and 95% at 0.1 microns. This guarantees a safe environment for your family or staff throughout the drying process, providing peace of mind.
10. Carpet Cleaning Of Area
Following the drying process, we perform a thorough washing and deodorising of your carpet using hot water extraction. In most instances, our restoration process leaves your carpets in a better condition than before the flooding occurred.
11. Compliance Certificates For Job
We ensure the prevention of mould contamination by providing written documentation verifying that all affected areas meet acceptable drying standards. All our work includes compliance certificates upon completion.
12. 100% Total Satisfaction
After the restoration, a final inspection with our technician ensures all concerns are resolved. In the majority of cases, we exceed the pre-flooding condition of your property. Our goal is delighted customers!
WATER DAMAGE & RESTORATION SERVICES
What To-Do If You Have Water Damage
- Call Professionals: As soon as you notice water damage, reach out to experts like Water Damage & Restoration Services. Immediate professional intervention can prevent further damage.
- Turn Off Electrical Appliances: If it’s safe to do so, disconnect and turn off electrical devices in the affected area to prevent potential electrical hazards.
- Elevate Furniture: Lift furniture off wet floors to prevent staining and further damage. Use aluminum foil or wooden blocks under legs if necessary.
- Document the Damage: Take photos and videos of the affected areas. This can be helpful for insurance claims.
- Ventilate the Area: Open windows and doors to allow fresh air to circulate and expedite the drying process.
WATER DAMAGE & RESTORATION SERVICES
What NOT To Do If You Have Water Damage
- Delay Action: Time is of the essence. The longer water sits, the more damage it can cause.
- Use Regular Vacuums: Household vacuums aren’t designed to handle water. Using them can lead to electrical hazards.
- Assume the Damage is Superficial: Water can seep into walls, under carpets, and behind baseboards. Even if it looks dry, there might be hidden moisture.
- Enter Flooded Areas: If an area is heavily flooded, avoid entering until professionals have deemed it safe.
- Use Electrical Appliances in Wet Areas: This can lead to electrocution or further damage.